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Help & Support

How can we help you? Find answers to your questions about Holino.

What is Holino?

Holino is your marketplace for all kinds of services – whether moving help, gardening, web design, or tutoring. Here, customers and providers connect quickly and easily.

Find or be found

Search specifically for providers near you or create a job posting and let matching service providers contact you.

Everything on one platform

From the first inquiry to chat to secure payment – the entire process is transparent and protected.

Open for everyone

Whether you're looking for professional services or simple everyday help – you'll find it on Holino.

Simple. Transparent. Secure.

Who is Holino for?

Customers – you're looking for support for everyday tasks or projects
Service providers – you offer commercial services and want to reach new customers
Everyday helpers – you want to help flexibly and earn some extra

Customers

What can you do on Holino?

You can search for providers yourself or create a job posting.

When you create a posting, matching providers from your area contact you directly with offers.

You decide which offer to accept.

How does it work?

  1. 1
    Registration
  2. 2
    Search for providers or create a job posting
  3. 3
    Providers respond or you contact them
  4. 4
    Receive offers in chat
  5. 5
    Choose an offer
  6. 6
    Pay via the platform
  7. 7
    Service is performed
  8. 8
    Completion and confirmation
  9. 9
    Mutual review

What does it cost?

  • Registration freeKostenlos
  • Search freeKostenlos
  • Creating postings freeKostenlos

The price is set by the provider. You see the final price before placing the order.

There are no hidden costs.

Your benefits

Search yourself or get contacted
Receive multiple offers and compare
Save time and effort
Full control over your decision
Secure payment via the platform

Important to know

  • You are not obligated to accept an offer
  • Providers set their own prices
  • You decide who you work with

Service Providers (commercial)

What is Holino for you?

Holino is a platform where you can offer your commercial services and gain new customers.

You get found by customers or actively respond to matching search inquiries.

How does it work?

  1. 1
    Register as a commercial provider
  2. 2
    Create a service
  3. 3
    Customers contact you or you respond to postings
  4. 4
    Communication via chat
  5. 5
    Create an offer with price
  6. 6
    Customer accepts and pays
  7. 7
    Perform the service
  8. 8
    Payout after completion
  9. 9
    Mutual review

Revenue and payment

  • You set your own prices
  • Customers pay via the platform
  • Money is held securely first
  • Payout after completed job

Fees

  • No fixed costs
  • No mandatory monthly fees
  • About 10 percent commission per job
  • Only on success

Optional subscription

Optionally, you can use a subscription:

  • Reduced commission fees
  • Better visibility
  • Additional features

Using without a subscription is always possible.

Important to know

  • You act independently
  • You are responsible for your own services
  • You set your own prices and content

Everyday Helpers

What is Holino for you?

Holino enables you to offer simple tasks and everyday support.

This area is for people who want to help flexibly.

Possible activities

Household help
Moving assistance
Garden help
Smaller tasks

How does it work?

  1. 1
    Register as an everyday helper
  2. 2
    Create profile or offer
  3. 3
    Receive inquiries or respond to them
  4. 4
    Communication via chat
  5. 5
    Create an offer
  6. 6
    Customer pays via the platform
  7. 7
    Perform the task
  8. 8
    Payout after completion
  9. 9
    Mutual review

Payment

  • You set your own compensation
  • Payment goes through the platform
  • Payout after successful completion

Fees

  • No fixed costs
  • Commission only on successful jobs
  • Transparent display before completion
  • Fair and capped at higher amounts

Important to know

  • You act independently
  • You decide which inquiries to accept
  • You are responsible for the execution

Depending on the activity, legal requirements may apply that you must comply with independently.

Role of Holino

Payment and security

  • Payment processing via Stripe
  • Money is held securely
  • Payout only after completion
  • Clear offers before job starts
  • All communication via the platform

This ensures transparency and security for both sides.

Role of Holino

Holino is a mediation platform.

  • Holino provides the platform
  • Holino mediates between customers and providers
  • Holino does not perform services
  • Holino does not set prices

Contractual relationship

The service contract is made directly between customer and provider.

Holino is not a contracting party of the offered services.

Pricing

  • Providers set their own prices
  • Customers decide which offer to accept
  • Holino does not interfere with pricing

Responsibility

The delivery of the service is the responsibility of the respective provider.

Holino provides the infrastructure for structured and secure processing.

Why Holino?

No more tedious searching
Direct offers instead of long waiting
Everything in one place
Clear processes
Transparent prices
Suitable for any type of service

Frequently Asked Questions

Still have questions?

If you didn't find an answer in the FAQs, feel free to write to us directly. Our support team is happy to help.

[email protected]
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